ACCENCIS GROUP

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Operations Manager

Role Overview

The Operations Manager is responsible for the core operational performance of assigned restaurant locations and franchise partners. This role owns day-to-day operations, store openings, financial performance, and team capability, ensuring that each location operates efficiently, consistently, and profitably.

Beyond core operations, the Operations Manager plays a critical role in franchisee management, people leadership, and cross-functional execution—coordinating with internal teams to launch new locations, execute LTOs and events, roll out systems and technology, and continuously improve operational standards. The role requires a hands-on, analytical, and collaborative leader who can manage complexity and drive results.

Key Responsibilities

Operational Execution & Store Performance

  • Own day-to-day operational performance across assigned locations
  • Ensure consistent execution of SOPs, food safety standards, service quality, and operational compliance
  • Conduct regular site visits and operational audits to assess performance and standards
  • Act as the escalation point for complex operational issues and store-level challenges
  • Maintain operational stability while managing multiple priorities and locations

Store Openings & Expansion

  • Lead operational execution from construction handover through store opening and stabilization
  • Own operational readiness plans, opening timelines, and launch checklists
  • Ensure stores are fully prepared operationally from day one

Financial & P&L Ownership

  • Own unit-level P&L performance, including sales, labor, food cost, and controllable expenses
  • Analyze financial and operational data to identify gaps, risks, and opportunities
  • Develop and execute action plans to improve profitability and operational efficiency
  • Review payroll, sales reports, invoices, and operating expenses for accuracy and cost control
  • Partner with finance on forecasting, budgeting, and month-end performance reviews

Franchisee Management & Communications

  • Serve as the primary operational point of contact for franchisees
  • Lead franchisee communications related to operations, openings, training, and performance
  • Support franchisee onboarding, store openings, and post-opening stabilization
  • Ensure franchisee adherence to operational standards, systems, and procedures

People Leadership, Hiring & Training

  • Lead hiring, onboarding, training, and development of store leadership and operations teams
  • Ensure training standards are applied consistently across locations
  • Coach teams on performance expectations and operational best practices
  • Create, implement, and track KPIs for store teams and operations staff

Cost Optimization & Procurement Support

  • Drive continuous improvement in food cost, labor efficiency, and controllable expenses
  • Support procurement execution in partnership with supply chain and vendors
  • Identify opportunities to reduce waste, optimize inventory, and improve purchasing efficiency
  • Ensure accurate ordering, delivery verification, and invoice reconciliation

Cross-Functional Coordination & Initiative Rollout

  • Coordinate with marketing teams on operational execution of LTOs, promotions, events, and launches
  • Ensure operational readiness and in-store execution for marketing initiatives
  • Support rollout of new initiatives including technology platforms, systems, tools, and operational processes
  • Lead change management to ensure adoption across stores and franchise partners
  • Manage complex operational projects involving multiple internal and external stakeholders

What Success Looks Like in This Role

  • Stores operate consistently, safely, and profitably
  • New locations open on time, on budget, and operationally strong
  • Franchisees feel supported, informed, and aligned
  • Teams are trained, accountable, and meeting defined KPIs
  • Costs are controlled without compromising quality or service
  • New systems, tools, and initiatives are implemented smoothly

Core Competencies & Skills

  • Strong operational and financial acumen with hands-on P&L ownership
  • Analytical mindset with the ability to convert data into clear actions
  • Proven ability to manage multi-location operations and complex projects
  • Strong communication, leadership, and collaboration skills
  • Ability to operate effectively in fast-paced, high-growth environments

Compensation & Benefits

We offer a competitive and comprehensive total rewards package, including:

  • Extended Health Insurance
  • Life Insurance
  • Dental and Vision Coverage
  • Performance-Based Bonus
  • Parking Allowance
  • Phone Allowance
  • Mileage Reimbursement for Business Travel

Role Location, Travel & Work Requirements

  • The role is based at 90 Performance Drive
  • Requires 40%+ travel to support restaurant locations, franchise partners, store openings, and operational priorities
  • Standard working hours are 9:00 AM to 5:00 PM
  • Requires flexibility to work evenings, weekends, and extended hours as required by operational needs
  • Availability is required during store openings, critical operational periods, and special business initiatives